managed IT support services

experience, expertise and a proven track record

Business of all sizes, drawn from all sectors, trust us to support their IT systems.

By outsourcing their IT support to us, it allows our customers to focus on their business activities secure in the knowledge that their IT systems are fully supported by our highly experienced and fully qualified team of technology experts.

We help businesses across all stages of the technology cycle from specification, development and installation, onto ongoing management and proactive support.

We constantly monitor the systems we support as it enables us to be truly proactive. To identify potential issues and prevent them before they cause any disruption to business.

Our support is provided on a 24/7/365 basis and is delivered both remotely and on-premise - unlike many IT support companies we like meeting our clients face to face so we expect to visit your premises.

And we relish a challenge! As well as providing IT support services, we have developed numerous bespoke solutions for our clients from a fully developed facilities management system for Adidas, to a tracking system for Tesco using powerless Bluetooth technologies. We believe these projects demonstrate a technical capability beyond a typical IT support services provider.

We’d love to discuss your IT requirements in person, contact us on the following:

email us at info@mlinkuk.com

call us 01257 473445

or fill in the form below and we'll get straight back to you.

our services

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managed IT services
cloud services
IT security services
communications
professional

managed IT services

Pro-active monitoring and support

ML360 allows you to focus on your business knowing your IT systems are running efficiently and securely within a fully comprehensive and pro-actively monitored support package.
cloud services

Cost-effective, secure and scalable cloud based hosting

MLCloud delivers all the benefits of multi-site cloud hosting with reduced costs, increased productivity, improved security, greater resilience and faster disaster recovery.
IT security services

Effective cyber security to Protect your IT systems

The risks of cyber security breaches are an ever increasing threat to businesses of all sizes. Hacking, phishing and attempted scams have become part of daily life and can have a catastrophic impact if the right measures aren’t in place.
communications

Integrated systems to enable seamless communications

Effective communications systems are vital for all businesses with remote working, video conferencing and voice - over mobile and VOIP - all part of everyday operations.
professional

Bespoke solutions and Consultancy services

Our depth of experience and technical expertise extends way beyond typical IT support as we have a long track record of sourcing or developing unique solutions to support our clients.

case study

Adidas AG, headquartered in Germany, is the largest sportswear manufacturer in Europe with revenues over $22B.

The challenge

Keeping track of property maintenance inevitably becomes a bigger issue the bigger the growth of the estate. Historically, all maintenance jobs were held on disparate spreadsheets and emails which were difficult to control, track and to provide updates across various business units. Adidas reviewed all the CAFM [Computer-Aided Facility Management] systems available on the marketplace but concluded they were too complex and expensive.

The solution

Working with the UK property maintenance division, Missing Link scoped out requirements for a bespoke system. We had a working prototype up and running within just a few months, which has been fully developed and launched across Europe. We have upgraded the system and added new features to constantly improve the product on an ongoing basis.

The results

The solution has given Adidas exactly what they needed on a single platform which enables collaboration and visibility across the entire estate from stores and the maintenance division to external service providers, through to head office.

latest

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mlink news
IT news

mlink news

Blackwells Edinburgh network

We have recently finished a project to install Cat6 re-cabling at the prestigious Blackwells Bookshop in Edinburgh for their transition to Waterstones. This historic building, which is set over 3 floors and is listed, came with some serious challenges which our install team managed to solve!
IT news

Delivery drone crashes into power lines

A delivery drone, operated by Alphabet subsidiary Wing, crashed into power lines in Australia causing a power outage for more than 2,000 homes. The drone, which was carrying an unknown payload, made what Wing described as a "precautionary controlled landing" that led it to come to rest on an overhead power line.
IT news

Amazon hit with $1Bn claim for Buy Box algorithm

Amazon is facing a $1 Billion lawsuit that claims its Buy Box algorithm breaks competition laws by unfairly favouring products sold by the American giant and preferred vendors.
mlink news

Huws Gray stock management solution at Procurex

Phil Heyworth, Missing Link Commercial Director, attending Procurex Wales 2022 with our client Huws Gray to showcase our latest powerless Bluetooth stock management technology stack which automatically tracks items on and off delivery vans.
mlink news

RF channels search

Missing Link engineer trying to find free RF channels between, electronic motors, Access points and industrial washers - or basically anything with a switching load above 2 amps.
IT news

Russia says Starlink satellites could become targets

Russia has warned the United Nations that commercial space systems – like Starlink – risk becoming legitimate military targets if they continue to be used in places like Ukraine.
mlink news

Tesco tracking system

Missing Link Engineer Joshua Heyworth, making some final adjustments to our IoT project at the Tesco Recycle Centre in Widnes. The new system will allow Tesco to track delivery trays and make significant savings
IT news

Government by Gmail catches up with UK minister

The UK's Home Secretary, Suella Braverman, the minister in charge of the nation’s security, has been forced to apologise to the Home Affairs Select Committee for breaching IT security protocols in government. Braverman, who previously resigned because of the breach, has since been reinstated in the role.