why choose Missing Link?

experience, expertise and a proven track record

We realise that choosing an outsourced IT services provider is a big decision because IT systems play a vital role in the operations of virtually all businesses. From basic tools like email onto complex cloud based systems, businesses are increasingly or even completely reliant on technology.

You need to be assured that the right systems are in place, that they’re always fully operational and that they’re secure of course, given the ever-increasing threat of hackers and viruses. Because of this, and the complex nature of IT, you need to be aware of risk with an effective disaster recovery plan including data back ups so that if anything were to be happen disruption is minimal.

We believe that key to this decision is trust.

For more than two decades our clients have trusted us to support their IT.

They trust us to deliver a comprehensive set of services through our team of professionals who have the experience and expertise to specify, configure, install, support and pro-actively monitor their IT systems.

They trust our processes which emphasise monitoring and proactive intervention in order to pre-empt and prevent potential issues before they become problems.

They trust us to provide transparent impartial advice for their technology decisions to ensure continuity, scalability, flexibility and security.

We believe that this trust is demonstrated in the many long term relationships we’ve established coupled with the calibre of our clients, which includes several large organisations with complex requirements.

case study



Huws Gray is the UK’s largest independent builders merchant, supplying building materials to trade and DIY customers. The business has expanded, through organic growth and acquisitions, from a single branch in Anglesey in 1990, to now operate from over 100 locations across North Wales, the North-West, Yorkshire, the West Midlands and East Anglia. Huws Gray employs over 1,800 people across the Group with a turnover nearing £500M.

The challenge

Huws Gray identified a need for their fleet of delivery vans to have real-time stock visibility per van, to enable efficient and accurate stock replenishment without the need for manual stock takes. The solution needed to be completely autonomous with no interaction with stock data by the van operative.

The solution

Following scoping sessions with the client, it quickly became obvious that traditional RFID tracking technologies were not going to be suitable. Missing Link demonstrated how new IOT technologies using cutting-edge powerless Bluetooth tags would be able to deliver an automated and highly effective solution.

The results

Huws Gray can now monitor each item within a vehicle using our system which reports live data in real-time to the operatives and to their local Huws Gray branch. This enables accurate stock replenishment which saves many man hours in stock taking and provides significant cost savings by eliminating missing items.

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