solutions and services overview

a fully comprehensive range of support services

We take a holistic approach to our support services offering so that our clients can be assured we can address any IT issues they may have. We also partner with a range of ‘best of breed’ third party vendors to extend our capability.

Our service offering:

Managed IT Services

  • Understanding Managed IT Services
  • MSP features and service highlights
  • Managed IT services pricing wizard
  • Unlimited IT support
  • Outsourced helpdesk
  • Server & network support
  • IT vendor management & procurement

VCIO IT strategy & planning

  • Cloud solutions
  • Managed cloud services
  • Managed Microsoft 365
  • File sharing solutions
  • Backup & disaster recovery

IT Security Services

  • Cyber essentials
  • Email security services
  • Managed endpoint security
  • Communications
  • Business telephones - VOIP
  • Collaboration & Conferencing
  • Distributed WIFI services
  • Business VOIP pricing wizard


  • Professional services
  • IT consultancy services
  • Infrastructure projects
  • IoT, RFID & Bluetooth


case study


Adidas AG, headquartered in Germany, is the largest sportswear manufacturer in Europe with revenues over $22B.

The challenge

Keeping track of property maintenance inevitably becomes a bigger issue the bigger the growth of the estate. Historically, all maintenance jobs were held on disparate spreadsheets and emails which were difficult to control, track and to provide updates across various business units. Adidas reviewed all the CAFM [Computer-Aided Facility Management] systems available on the marketplace but concluded they were too complex and expensive.

The solution

Working with the UK property maintenance division, Missing Link scoped out requirements for a bespoke system. We had a working prototype up and running within just a few months, which has been fully developed and launched across Europe. We have upgraded the system and added new features to constantly improve the product on an ongoing basis.

The results

The solution has given Adidas exactly what they needed on a single platform which enables collaboration and visibility across the entire estate from stores and the maintenance division to external service providers, through to head office.

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