experience, expertise and a proven track record in innovation

Missing Link is the trusted managed services provider to a growing group of high profile businesses drawn from many sectors who rely on our expertise, knowledge and experience to support their business-critical IT systems.

Our experience has been built up through more than two decades of successful service delivery and it’s this experience that underpins and informs everything we do. We believe that experience builds knowledge and allows us to add real value.

But we bring more in terms of value-add with our ability to provide solutions beyond atypical managed services. We don’t shy away from any client need and always look to find a solution. In fact we have developed completely bespoke solutions, such as CAFM (Computer Aided Facilities Management) for Adidas, or Vision Master an innovative digital signage system used by Blackburn Rovers, Wigan Athletic and York Racecourse or an asset tracking system using powerless Bluetooth technologies for Tesco. Whilst our capabilities are much greater than managed services, this also makes our managed services greater.

Key to our exemplary service delivery is our highly experienced team of engineers, technicians, account managers and support staff who all work together to ensure customer satisfaction which is evident in our many strong - and long - customer relationships. Our support services are underpinned by our own service desk infrastructure which emphasises monitoring and proactive intervention in order to pre-empt and prevent potential issues before they become problems.

Our focus is to support our clients’ IT systems so that they can focus on their core business activities. Our transparent and proven approach provides flexibility, pro-activity, scale, continuity, advice, security and seamless 24/7/365 IT support, all delivered by our highly experienced and talented team of IT professionals.

case study




BIM Tech Engineering provide virtual 3-D modelling services specialising in fully co-ordinated, clash-detected mechanical, electrical and public health service drawings for the construction and infrastructure sectors. They provide MEP services to help their clients at both the conceptual and construction-status stages of a project.

The challenge

Following the award of a new contract with the MOJ (Ministry of Justice) BIM Tech had to enhance their IT security levels within the business to conform to PAS 1192-5:2015.

The solution

The comprehensive solution Missing Link delivered, following a full audit into BIM Tech’s systems, included many security enhancements, from new infrastructure and operating systems, through to next generation firewalls, multi-factor authentication and higher levels of encryption.

The results

The solution enabled BIM tech to achieve the PAS 1192-5:2015 standard

contact us

Please provide a name.
Please provide a valid email address.

area of interest