ML360
With ML360 all your IT services are managed by a single trusted provider with over 25 years of experience and a team of certified IT professionals. ML360 allows you to focus on your business knowing your systems are pro-actively monitored on a 24x7x365 basis. We ensure all your IT is running efficiently and securely within a single, comprehensive and easy to understand package. We provide an outsourced IT service that you can treat as if it’s in-house.
Standard services:
24x7x365 monitoring
We continually monitor the critical health of all your devices and machines remotely diagnosing for any issues and resolving them before they escalate.
Unlimited support
We do not restrict or cap the number of support calls you make or tickets raised or even the number of site visits we make. There are no hidden charges with ML360.
Office 365 support
As Certified Microsoft Cloud Solutions providers we take complete ownership of your Office 365 environment
Qualified Engineers
We recognise that our engineers are key to the stability of your systems. They are essential to the success of our business so we continually invest in all our engineers who undertake certified training course and ongoing refresher programs.
Network support
No matter what network you have, we have expertise in every technology and our support tools monitor your network constantly.
Server support
Our team of accredited and highly experienced engineers support all market-leading server platforms and the majority of hardware.
Virtual Server Support
We support all market-leading virtual platforms including Hyper V, VMware and hosted WVD
Onsite support
Onsite support comes as standard, there are no extra charges if an engineer needs to attend on-site
Account visits
Customer relationships are key to understanding your business needs so we make regular face to face account visits to discuss your needs and any feedback
Email scanning
Virpe email security is included in our support package. Email is the most widely used B2B communications tools and email security is vital to keeping your business protected. Webroot endpoint security can be added as an optional extra to your ML360 package, to further protect your business.
Managed Security
We cover all aspects of security management from threat services and firewall management through to cyber essentials accreditation and PCIDSS support.
All devices supported
With the increase in remote working we all use an array of devices from laptops and desktops to mobiles and tablets so all devices are covered to give you complete peace of mind across your entire IT estate.
Performance monitoring
Constant analysis and monitoring of your systems provides the data that allows us to refine and enhance them and maximise performance.
ML360 packages
MAIN FEATURE COMPARISON
MIN 5 X USERS
MIN 10 X USERS
MIN 10 X USERS
IT remote support
Unlimited support via email, phone, or portal – no limits, always available.
IT on-site support **
Unlimited on-site visits included — no unexpected charges.
Multi Device Management
Comprehensive protection for all user devices, ensuring company data stays secure.
2X
DESKTOP+PHONE
3X
DESKTOP
+LAPTOP
+PHONE
Proactive Network and Device Monitoring
Continuous monitoring to keep your network and devices performing at their best.
Endpoint Security for Workstations
Advanced protection to block malicious threats and secure your systems and data.
Email Security
Prevent email-based threats before they reach your users.
Multi-Factor Authentication
Enhanced security with multi-factor login protection for critical systems.
OFFICE365
ONLY
Daily Office 365 Backup
Daily backups of Microsoft 365 data to guarantee peace of mind and data recovery.
Office 365 Monitoring *
Monitor activity and enforce compliance policies across Microsoft 365 environments.
Email Signature Management
Strategy Meetings
Scheduled sessions to align your IT strategy and vision with business goals.
ANNUALLY
BI-ANNUALLY
QUARTERLY
Dark Web Monitoring
Real-time alerts if employee credentials appear on the Dark Web
Email Phishing Campaigns *
Simulated phishing attacks to train staff and support insurance compliance.
Mobile Device Management *
Full protection and management of company data across mobile devices.
Cyber Security Awareness Training
Compliance tracking and employee education to strengthen your cybersecurity posture.
Password Manager for Users
Secure password storage and management tools for staff – no more sticky notes!
Security Operations Centre (MDR)
Fully Manned Security Operations Centre 24 x 7 x 365.
Cyber Essentials Ready *
Preparation of your systems for Cyber Essentials certification submission.
Vulnerability Scanning
Proactive scanning to detect and address potential security risks in your network.
Compliance Management *
Simplify GDPR and cybersecurity compliance tracking and reporting.
Cyber Incident Response Team
Immediate support and expert analysis during any cyber incident.
Cyber Essentials Accreditation *
Full management of Cyber Essentials certification, from preparation to remediation.
* Microsoft Office 365 Business Premium License Required.
** Sites included in Agreement
SERVER BUNDLE
ADD-ON FEATURES
INCLUDED
FREQUENCY
IT remote support
Unlimited remote support via e-mail, telephone or portal
AS NEEDED
IT on-site support *
Unlimited onsite support. No unexpected bills.
AS NEEDED
24/7 Proactive Server Monitoring
System Health, System Logs, disk space, Offline Alerts etc.
ONGOING
Endpoint Security For Servers
Next-Gen Anti-Virus, DNS Threat & Ransomeware Encryption Protection
ONGOING
Server Backups
Onsite Physical / Virtual Server image Backup ** Offsite Physical / Virtual Server Image Backup ***
DAILY
Patch Management
Keep Server Operating Systems safe & up to date with Service Packs, Patches and Hotfixes
ONGOING
Scheduled Out-of-Hours Maintenance
Server Reboots & Disruption between 9 and 5? No! We keep productivity up and schedule these after work hours.
AS NEEDED
User & Security Group Management
(e.g. Accounting, Admin, Printers, Sales, Warehouse etc.)
AS NEEDED
Disaster Recovery
In Case of a Server Disaster, we get you up and going again.
AS NEEDED
Hardware Disposal
Complying with WEEE Policies so you don’t have to worry
AS NEEDED
Certified, Military Grade Data Destruction
Peace of Mind that your Data will not fall into the wrong hands.
AS NEEDED
* Sites included in Agreement
** Sufficient NAS onsite storage required
*** Azure, Wasabi or remote offsite storage required
Terms and Conditions apply
our services
managed IT services
cloud services
IT security services
communications
professional
BIM Tech Engineering provide virtual 3-D modelling services specialising in fully co-ordinated, clash-detected mechanical, electrical and public health service drawings for the construction and infrastructure sectors. They provide MEP services to help their clients at both the conceptual and construction-status stages of a project.
The challenge
Following the award of a new contract with the MOJ (Ministry of Justice) BIM Tech had to enhance their IT security levels within the business to conform to PAS 1192-5:2015.
The solution
The comprehensive solution Missing Link delivered, following a full audit into BIM Tech’s systems, included many security enhancements, from new infrastructure and operating systems, through to next generation firewalls, multi-factor authentication and higher levels of encryption.
The results
The solution enabled BIM tech to achieve the PAS 1192-5:2015 standard
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