ML360
With ML360 all your IT services are managed by a single trusted provider with over 25 years of experience and a team of certified IT professionals. ML360 allows you to focus on your business knowing your systems are pro-actively monitored on a 24x7x365 basis. We ensure all your IT is running efficiently and securely within a single, comprehensive and easy to understand package. We provide an outsourced IT service that you can treat as if it’s in-house.
Standard services:
24x7x365 monitoring
We continually monitor the critical health of all your devices and machines remotely diagnosing for any issues and resolving them before they escalate.
Unlimited support
We do not restrict or cap the number of support calls you make or tickets raised or even the number of site visits we make. There are no hidden charges with ML360.
Office 365 support
As Certified Microsoft Cloud Solutions providers we take complete ownership of your Office 365 environment
Qualified Engineers
We recognise that our engineers are key to the stability of your systems. They are essential to the success of our business so we continually invest in all our engineers who undertake certified training course and ongoing refresher programs.
Network support
No matter what network you have, we have expertise in every technology and our support tools monitor your network constantly.
Server support
Our team of accredited and highly experienced engineers support all market-leading server platforms and the majority of hardware.
Virtual Server Support
We support all market-leading virtual platforms including Hyper V, VMware and hosted WVD
Onsite support
Onsite support comes as standard, there are no extra charges if an engineer needs to attend on-site
Account visits
Customer relationships are key to understanding your business needs so we make regular face to face account visits to discuss your needs and any feedback
Email scanning
Virpe email security is included in our support package. Email is the most widely used B2B communications tools and email security is vital to keeping your business protected. Webroot endpoint security can be added as an optional extra to your ML360 package, to further protect your business.
Managed Security
We cover all aspects of security management from threat services and firewall management through to cyber essentials accreditation and PCIDSS support.
All devices supported
With the increase in remote working we all use an array of devices from laptops and desktops to mobiles and tablets so all devices are covered to give you complete peace of mind across your entire IT estate.
Performance monitoring
Constant analysis and monitoring of your systems provides the data that allows us to refine and enhance them and maximise performance.
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professional
BIM Tech Engineering provide virtual 3-D modelling services specialising in fully co-ordinated, clash-detected mechanical, electrical and public health service drawings for the construction and infrastructure sectors. They provide MEP services to help their clients at both the conceptual and construction-status stages of a project.
The challenge
Following the award of a new contract with the MOJ (Ministry of Justice) BIM Tech had to enhance their IT security levels within the business to conform to PAS 1192-5:2015.
The solution
The comprehensive solution Missing Link delivered, following a full audit into BIM Tech’s systems, included many security enhancements, from new infrastructure and operating systems, through to next generation firewalls, multi-factor authentication and higher levels of encryption.
The results
The solution enabled BIM tech to achieve the PAS 1192-5:2015 standard
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